1. Cancellation Policy
1.1. You may request a cancellation within 7 days of placing your order, provided it has not yet been shipped.
1.2. To cancel an order, email us at info@prakritiras.com with your order details.
1.3. Orders that have already been shipped or processed are not eligible for cancellation. In such cases, refer to our Return Policy.
2. Refund Policy
2.1. If you’re not satisfied with your purchase, you may request a return or exchange within 15 days of receiving your order.
2.2. To be eligible for a refund:
The saffron must be unused, unopened, and in its original packaging.
The item must be returned in the same condition as received.
2.3. Refunds will be issued after product inspection and will include the product price excluding shipping and handling charges.
3. Return Procedure
3.1. Contact us at info@prakritiras.com to initiate a return.
3.2. We will provide detailed instructions on how to send the product back.
3.3. Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect.
4. Refund Processing
4.1. Once your return is received and inspected, we’ll notify you about the approval status.
4.2. Approved refunds will be processed within 7–10 business days, and the amount will be credited to your original payment method.
5. Contact Us
Have questions or need help with the return process?
📧 Email us: info@prakritiras.com
🔗 Visit our Contact Page: prakritiras.com/contact
By ordering from Prakriti Ras, you agree to the terms outlined in this Cancellation & Refund Policy.