1. Order Processing and Fulfillment
1.1. At Prakriti Ras, we strive to process and ship all orders as quickly as possible. Orders are typically processed within 1–2 business days after payment confirmation.
1.2. All orders are subject to product availability and payment verification. If any item is out of stock or there is a delay in processing, we will notify you promptly via email or phone.
2. Shipping Methods
2.1. We offer multiple shipping options during checkout, including standard and express delivery. Shipping method availability depends on your location and order size.
2.2. Details regarding shipping methods, costs, and estimated delivery timelines are clearly provided during the checkout process.
3. Shipping Costs
3.1. Shipping charges are calculated based on your chosen shipping method, destination, and the weight of the saffron products ordered.
3.2. Applicable taxes, customs duties, or handling fees (if any) will be shown before final checkout and are the responsibility of the customer.
4. Shipping Destinations
4.1. We currently ship our premium Kashmiri saffron products across India and to selected international destinations.
4.2. Please ensure your delivery address is within our shipping regions before placing an order. If your country is not listed at checkout, feel free to contact us for assistance.
5. Tracking Information
5.1. Once your order has been shipped, a tracking number and link will be sent via email or SMS. You can use this to monitor your order’s status in real time.
5.2. For additional support with your shipment, visit our Contact Page.
6. Delivery Time
6.1. Estimated delivery timelines:
India: 3–7 business days
International: 7–15 business days
6.2. Delivery times may vary due to external factors such as customs clearance, carrier delays, or public holidays. Prakriti Ras is not liable for such delays, but we will do our best to keep you informed.
7. International Shipping
7.1. For international orders, customs duties or import taxes may apply depending on your country’s regulations.
7.2. These charges are not included in the product or shipping price and must be paid by the customer. Please consult your local customs office for more information before placing an order.
8. Lost or Damaged Shipments
8.1. If your package is lost or arrives damaged, please reach out to us within 48 hours of delivery.
8.2. We’ll coordinate with the shipping carrier to investigate and resolve the issue promptly.
9. Contact Us
For any questions about your order or our shipping policy, feel free to contact our support team. We’re here to help!
By placing an order with Prakriti Ras, you agree to the terms outlined in this Shipping Policy.